November 20, 2024
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Start a free trialCMA Media1 Enhances Gusto Napoletano's Dining Experience
About Gusto Napoletano
Restaurant
2711 Raeford Road Suite 112, Fayetteville, NC 28311
gustonapoletano.com
Using CMA Media1 since May 2022
Pre-CMA Media1
Overcoming Obstacles and Achieving Success
- Difficulty in keeping physical menus updated, leading to potential discrepancies and customer dissatisfaction
- Challenges in efficiently collecting and managing customer reviews, affecting their online reputatio
- Limited engagement channels for diners, leading to missed opportunities in customer feedback and inquiries
- Inefficient marketing strategies, resulting in lower customer reach and return visits
- Reliance on traditional methods for customer interaction, causing delays and potential miscommunication
Post-CMA Media1
Solutions
- Integration of QR Code Generator from CMA Media1, enabling customers to instantly access updated digital menus
- Introduction of Smart Review Request, streamlining the process of soliciting and managing customer reviews
- Implementation of Chat widget, allowing real-time interaction and feedback collection from diners
- Leveraging SMS marketing, boosting customer engagement, and promoting special offers directly to diners' phones
- Automated workflows from CMA Media1, ensuring a seamless and organized approach to customer interactions and internal operations
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Hours of Administrative Work Saved Daily
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Increase in Course Enrollment
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Improvement in Client Engagement
Premium
Improvement in Client Engagement
Immediately
Response Time
Overview:
The Center for Economic Empowerment and Development (CEED), a Fayetteville, NC-based nonprofit, has been a beacon of hope and progress in the community. Dedicated to fostering economic growth and development, CEED has always sought innovative ways to enhance its operations and reach. Recognizing the need for digital optimization, CEED turned to CMA Media1, a comprehensive digital solutions platform, to streamline its processes and expand its outreach.
CEED’s mission to empower individuals and businesses required a robust and efficient system to manage appointments, offer courses, and track client journeys. They faced challenges in efficiently scheduling team appointments, selling courses, and systematically assessing client needs. The need for a seamless, integrated system was evident to keep pace with their growing community impact.
CMA Media1's Tailored Solutions
CMA Media1 Calendar: Implementing CMA Media1 Calendar transformed how CEED managed team appointments. The intuitive interface and easy scheduling significantly saved time and enhanced organizational efficiency.
CMA Media1 Memberships: To reach a broader audience with their educational offerings, CEED utilized CMA Media1 Memberships. This feature enabled them to sell and offer courses online, expanding their educational impact.
Pipelines and Workflow Automation: Perhaps the most transformative tool was CMA Media1’s Pipelines and Workflow Automation. This feature streamlined CEED’s client assessment process, enabling a more personalized and effective approach to client development and support.
Impact of CMA Media1:
The adoption of CMA Media1’s solutions marked a turning point for CEED. The calendar system alone saved several administrative hours per week, allowing staff to focus more on strategic initiatives. The online course offering expanded their educational outreach, resulting in a significant increase in course participation and revenue. The Pipelines and Workflow Automation brought a new level of sophistication to their client assessment journey, improving client satisfaction and engagement.
Customer Success Management (CSM) Experience
The CMA Media1 CSM team played a pivotal role in this transformation. Their responsiveness and ability to swiftly address CEED’s needs were commendable. The CSM team’s dedication not only ensured a smooth implementation of the tools but also provided ongoing support, making every request a priority and reinforcing the partnership.
CEED's Collaboration with CMA Media1 is Shaping the Future of Nonprofits
CEED’s collaboration with CMA Media1 exemplifies how digital tools can revolutionize the way nonprofits operate and engage with their communities. The integration of CMA Media1’s solutions has not only streamlined CEED’s internal processes but also amplified its capacity to serve and empower. CEED now stands as a model for other nonprofits looking to harness the power of digital solutions to enhance their impact and efficiency.
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